Australia-Wide Telehealth Pain Clinic for Veterans Living With Chronic Pain

Veterans may experience overlapping musculoskeletal and nerve pain conditions, including:

• Lower Back & Spinal Conditions

  • Lumbar spondylosis

  • Thoracic spondylosis

  • Cervical spondylosis

  • Degenerative disc disease

  • Disc bulge or herniation

  • Facet joint arthropathy

  • Sacroiliac joint dysfunction

• Neck & Shoulder Conditions

  • Rotator cuff syndrome

  • Shoulder impingement

  • Adhesive capsulitis (frozen shoulder)

  • Cervical radiculopathy

  • Chronic trapezius strain

• Joint Pain & Degenerative Conditions

  • Knee osteoarthritis

  • Chondromalacia patella

  • Hip osteoarthritis

  • Ankle instability

  • Post-traumatic arthritis

• Nerve-Related Pain

  • Sciatica

  • Peripheral neuropathy

  • Nerve compression syndromes

  • Carpal tunnel syndrome

  • Ulnar neuropathy

• Fractures & Structural Injury

  • Persistent pain following healed fractures

  • Stress fractures

  • Post-surgical pain

  • Malunion or joint instability after trauma

• Soft Tissue & Overuse Injuries

  • Chronic muscle strains

  • Ligament sprains

  • Tendinopathy

  • Achilles tendinitis

  • Plantar fasciitis

• Jaw & Facial Pain

  • Bruxism

  • Temporomandibular joint dysfunction (TMJ)

No — you do not need a referral to book an appointment with Bravo Medical.

Veterans can access our specialist pain management services directly, without waiting for a GP referral. We’ve designed our process to remove unnecessary barriers so you can receive timely, respectful care for chronic pain and service-related injuries.

Whether you’re managing spinal pain, joint injuries, nerve pain, or complex multi-site pain, you can book a consultation with our experienced clinicians straight away. Our team will conduct a comprehensive assessment, review your medical history, and develop a personalised treatment plan tailored to your needs.

If you are a DVA card holder, we can guide you through the appropriate pathways and documentation as part of your care.

Accessing veteran pain management shouldn’t be complicated — and with Bravo Medical, it isn’t.

Bravo Medical is an Australia-wide telehealth clinic providing comprehensive pain management for veterans and patients living with chronic conditions. Our focus is simple: make accessing specialist-supported care faster, easier, and more veteran-friendly — without unnecessary barriers.

We provide structured, doctor-led assessments and ongoing care from the comfort of your home.

What Makes Bravo Medical Different?

No out-of-pocket consultation costs
Initial and follow-up telehealth appointments are fully covered for eligible patients.

No prescribing or approval fees
We do not charge administrative or application fees for treatment assessments.

Medication may be funded if eligible
Where patients meet relevant funding criteria, prescribed treatment may not incur out-of-pocket costs.

In-house Pain Specialist and Rehabilitation Physician
Unlike many clinics that offer one-off consultations, Bravo Medical provides ongoing access to both a Pain Specialist and a Rehabilitation Physician as part of a coordinated care model.

Ongoing specialist care — not just a single review
Patients can continue to access their treating team for review, adjustment, and monitoring as clinically required.

Veteran-focused care pathways
We understand DVA processes and structure care to minimise delays while maintaining clinical integrity.

Integrated, long-term pain management approach
We focus on structured assessment, functional improvement, and appropriate monitoring — not short-term solutions.

No lock-in contracts
You remain in control of your healthcare decisions at all times.

Accessible Specialist Pain Care — Australia-Wide

Many pain clinics require lengthy wait times and face-to-face attendance. Bravo Medical delivers specialist-supported pain management via secure telehealth, improving accessibility for eligible patients across Australia.

All treatment decisions are made by your clinician following appropriate medical assessment and in accordance with current regulatory requirements.

There are no out-of-pocket costs for your initial consultation or follow-up appointments with Bravo Medical.

If you are eligible, your prescribed medication may also have no out-of-pocket cost.

That means eligible patients can access specialist pain management and medicinal cannabis treatment via telehealth without paying consultation fees — and in some cases, without paying for medication either.

Yes — the process can vary slightly depending on your DVA card type, because each card reflects different eligibility and funding pathways.

In every case, you will start with a thorough telehealth consultation with one of our doctors, who will assess your medical history, current pain management needs and any relevant DVA entitlements.

Gold Card
Holders of a DVA Gold Card have broad coverage for treatment related to accepted conditions. This can include specialist consultations and prescribed treatment where clinically appropriate, with no out-of-pocket costs for eligible services.

White Card
White Card holders also have access to funded consultations and treatment assessments for accepted conditions. Coverage is generally linked to a specific accepted condition, and your clinician will work with you to ensure care aligns with your entitlements.

Orange Card
Orange Card holders are eligible to receive general practitioner and allied health services via Medicare — but specialist and funded treatment pathways may differ. If you have an Orange Card, our team can advise you on the most appropriate pathway based on your clinical needs and funding options.

If you hold a DVA White Card, treatment funding applies only to your accepted service-related conditions. If you’re unsure what conditions are currently accepted, you can check in one of the following ways:

1. Log in to MyGov and Access DVA

You can check your accepted conditions online through your linked DVA account:

• Log in to your MyGov account

• Select Services

• Click on Department of Veterans’ Affairs (DVA)

• Open your MyService portal

• Navigate to your accepted conditions or claims section

This will display the conditions that have been formally accepted by DVA.

2. Log in Directly to DVA MyService

You can also log in directly via the DVA MyService portal.

MyService allows you to:

• View accepted conditions

• Check claim determinations

• Access official letters

• Review entitlement details

Many veterans find this the quickest way to confirm their funding eligibility.

3. Call the Department of Veterans’ Affairs

If you prefer to speak with someone directly, you can call DVA on:

1800 VETERAN (1800 838 372)
Monday to Friday, 8am–5pm (local time)

When calling, you can ask:

• What conditions are currently accepted on my White Card?

• Is my [specific condition] covered for treatment?

• What funding applies to specialist care?

A telehealth pain consultation with Bravo Medical is a simple, secure, and effective way for Australian veterans to access specialist pain management — without travelling or long wait times.

Here’s how it works:

1. Book Your Appointment Online
You can book directly through our website — no referral required. Choose a time that suits you, anywhere in Australia.

2. Phone Consultation
At your appointment time, you’ll meet with an experienced pain clinician via phone. We conduct a comprehensive assessment of your chronic pain, including:

• Location and severity of pain

• Service-related injuries

• Previous treatments and medications

• Imaging or specialist reports (if available)

• Impact on sleep, mobility, and daily function

3. Personalised Pain Management Plan
Based on your assessment, we develop a tailored treatment plan. This may include medication review, specialist referrals, allied health coordination, and ongoing monitoring. For eligible veterans, we also guide you through DVA pathways and approvals where required.

4. Ongoing Follow-Up and Support
Chronic pain requires continuity of care. We provide structured follow-up appointments to monitor progress, adjust treatment where needed, and ensure your pain management remains safe and effective.

In many cases, yes — the Department of Veterans’ Affairs (DVA) may cover the cost of consultations and prescribed treatment for eligible veterans.

Coverage depends on:

• Your DVA card type (Gold, White or Orange)

• Whether your condition is accepted by DVA

• The type of treatment being considered

• Clinical assessment and approval requirements

DVA Gold Card Holders

Gold Card holders generally have broad coverage for clinically appropriate treatment related to accepted conditions, including specialist consultations and prescribed therapies.

DVA White Card Holders

White Card holders may be eligible for funded treatment if it relates to an accepted service-related condition.

DVA Orange Card Holders

Orange Card holders typically access treatment through Medicare arrangements. Specialist and funded treatment pathways may differ, and eligibility is assessed individually.

At this time, DVA does not fund mental health conditions through our clinic.

Bravo Medical is a specialist pain management clinic, and we provide assessment and treatment for chronic pain conditions. DVA funding accessed through our service applies to approved pain-related conditions only.

Mental health conditions are managed under separate DVA funding pathways and typically require treatment through a GP, psychologist, or psychiatrist.

If you are seeking support for depression, anxiety, PTSD or other mental health concerns, we recommend speaking with your GP or contacting DVA directly to discuss the appropriate referral pathway.

There are no locked-in contracts, no subscriptions, and no cancellation fees at Bravo Medical.

If you miss an appointment, you will not be charged a fee. There are also no out-of-pocket expenses for eligible consultations.

We believe accessing pain management should not come with financial pressure or restrictive agreements. You remain in control of your care at all times.

While we appreciate as much notice as possible if you cannot attend, there are no penalties for rescheduling or missing an appointment.

Our goal is to provide accessible, veteran-focused telehealth care — without hidden costs or contractual obligations.